How can we help?

Browse the range, choose the colour or size you need, add the fitting to your cart and continue to checkout. You can review quantities, delivery details and the full total before paying.

Contact us as soon as possible. If your order has not yet been prepared or dispatched, we will do our best to help. Once an order is on its way, changes may no longer be possible.

Enter your valid discount code in the order summary during checkout. Only one code may be used per order unless the offer specifically says otherwise.

Orders cannot usually be edited after checkout. Contact us promptly and, if processing has not started, we will advise whether the item can be added or whether a separate order is needed.

Yes. Your order confirmation includes your purchase details, and a tax invoice can be requested through our contact page if you need a copy for your records.

We deliver throughout South Africa. Delivery availability and the final charge are confirmed for your address during checkout.

Delivery timing depends on stock availability, your location and whether the fitting is a supplier-order item. An estimated timeframe is shown or confirmed once your order is processed.

Once your order leaves the warehouse, we will send tracking details to the email address used at checkout. Registered customers can also review order details from their account.

Contact us immediately. We can only change an address before dispatch and may need to verify the request for your security.

Check your tracking link first. If there has been no update or the expected date has passed, contact us with your order number so we can follow up.

Check with household members, reception and nearby safe places, then contact us promptly with your order number and tracking details.

Eligible unused items may be returned in their original condition and packaging, subject to the store returns policy. Contact us before sending anything back so we can confirm the process.

Keep the item and all packaging. Take clear photos of the outer box, label, damage and full product, then contact us as soon as possible with your order number.

Do not install the fitting. Send us your order number plus photos of the product, packaging and labels so we can investigate and arrange the correct next step.

Products that have been installed, altered, wired or damaged after delivery are generally not eligible for a change-of-mind return. Always inspect the item before installation.

Warranty cover varies by product and supplier. Keep your proof of purchase and use a qualified installer, as incorrect installation or misuse may affect warranty eligibility.

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider after the refund has been issued.

Consider the room size, ceiling height, furniture below the fitting and the visual weight of the design. Check the dimensions on the product page and measure the space before ordering.

Bulb inclusion differs by product. Check the Product Details and specifications for the fitting. If a bulb is not listed as included, it should be purchased separately.

An IP rating indicates protection against dust and moisture. Bathrooms and outdoor areas need fittings suited to their position and exposure. Ask a qualified electrician if you are unsure.

Hardwired fittings should be installed by a qualified electrician in line with South African electrical requirements and the manufacturer instructions.

Products stop accepting orders when available stock reaches zero. You can check back for replenishment or contact us to ask about expected availability.

Screens, room lighting and material variation can affect how finishes appear. Review all product images and finish descriptions before ordering.

The secure payment options currently available for your order are displayed at checkout.

Yes. Store prices are displayed in South African rand (ZAR).

A successful order shows a confirmation page and sends an order email. If you are unsure, check your email and account before trying to pay again.

Confirm your details, available funds and bank approval, then try again. If the issue continues, use another available method or contact your bank.

Prices, promotions and stock may change without notice. The price and availability confirmed during checkout apply to your order.

We deliver throughout South Africa. Delivery availability and the final charge are confirmed for your address during checkout.

Delivery timing depends on stock availability, your location and whether the fitting is a supplier-order item. An estimated timeframe is shown or confirmed once your order is processed.

Standard nationwide delivery is complimentary on orders over R3,000. For orders below this threshold, the delivery charge is calculated at checkout based on your address and order size.

Once your order leaves the warehouse, tracking details are sent to the email address used at checkout. Registered customers can also review order status from their account.

Contact us immediately. We can only change an address before dispatch and may need to verify the request for your security.

Check your tracking link first. If there has been no update or the expected date has passed, contact us with your order number. For a "delivered" status with no parcel, check with household members and nearby safe places before getting in touch.

Eligible unused items in original condition and packaging may be returned within 7 days of delivery, subject to our returns policy. Contact us before sending anything back to confirm the process.

Keep the item and all packaging. Take clear photos of the outer box, label, damage and full product, then contact us as soon as possible with your order number.

Do not install the fitting. Send us your order number plus photos of the product, packaging and labels so we can investigate and arrange the correct next step.

Products that have been installed, altered, wired or damaged after delivery are not eligible for a change-of-mind return. Always inspect the item before installation.

Approved refunds are returned to the original payment method. Processing time is 5–7 business days after the refund is issued, depending on your bank or payment provider.

Warranty cover varies by product and supplier. Keep your proof of purchase and use a qualified installer — incorrect installation or misuse may affect warranty eligibility.

You can follow the options shown at checkout. Creating an account makes it easier to review orders and manage your details for future visits.

Open the sign-in page, choose the forgotten password option and follow the link sent to your email address.

Sign in and open your account area to update your profile or saved addresses.

We use your information to operate the store, process orders and provide support in line with our Privacy Policy. Payment details are handled securely by the payment method selected at checkout.