Shipping & Delivery

We dispatch orders from multiple specialised warehouses across South Africa using trusted courier partners. Because our fixtures vary greatly in size and origin, shipping is calculated per item at checkout based on your specific location.

If your order contains multiple items, they may be shipped separately and arrive in distinct deliveries. This ensures each piece is dispatched as quickly as possible from its respective warehouse.

We do everything in our power to ensure your lighting arrives on schedule. Delivery timeframes are provided in good faith and may occasionally be subject to courier schedules or logistical factors outside of our direct control.

The moment your order — or any individual part of it — leaves our warehouse, you will receive a dispatch notification and tracking link via email, allowing you to follow its journey to your door or site. Registered customers can also track orders directly from their account dashboard.

In the rare event that an item you ordered is delayed or becomes unavailable, our team will contact you immediately. We will work closely with you to source a suitable in-stock alternative, or we will gladly arrange a store credit or full refund — whichever you prefer.

We offer free standard delivery on orders over R5,000. For orders below this threshold, a delivery fee is calculated at checkout based on your location and the size of your order.

Please ensure someone is available to receive the delivery. For larger items, ground-floor access or a goods lift is required. If delivery cannot be completed, a re-delivery fee may apply.

If you need to update your delivery address after placing an order, contact us as soon as possible — once an order is dispatched, address changes cannot be guaranteed.