Refunds & Returns

We accept returns within 7 days of delivery for items that meet all of the following criteria. Please contact us before sending anything back — we need to confirm the process and issue a returns reference number.

• Item is unused and in its original condition
• Original packaging is intact and included
• The item has not been installed, wired or altered in any way

The following items are not eligible for return or refund:

• Sale and clearance items — final sale, no exceptions
• Items that have been installed, hardwired or modified
• Items damaged after delivery through handling or misuse
• Special-order or custom-configured fittings
• Light sources (globes/bulbs) once packaging has been opened

If an item arrives damaged or is not what you ordered, do not install it.

Keep all packaging and take clear photographs of the outer box, the courier label, the damage itself, and the full product. Contact us as soon as possible — ideally within 48 hours of delivery — with your order number and photos attached.

We will arrange a replacement or full refund at no additional cost to you.

Email info@reo.co.za with your order number and reason for return. We will respond within 1–2 business days with a returns reference and instructions. Do not send items back without this reference — unidentified parcels cannot be processed.

Return shipping is at the customer's cost unless the item is faulty or incorrect. We recommend using a tracked courier service and retaining proof of postage.

Once we receive and inspect your return, we will notify you of the outcome within 2 business days.

Approved refunds are processed to your original payment method within 5–7 business days of our approval notification. The time for funds to appear in your account depends on your bank or payment provider — typically a further 2–5 business days.

If you have not received your refund within 10 business days of our notification, please check with your bank before reaching out to us.

Warranty cover varies by product and manufacturer. Retain your proof of purchase and ensure all installation is carried out by a qualified electrician in line with South African electrical regulations (SANS 10142).

Incorrect installation, misuse, or use of non-compatible accessories may void warranty eligibility. Contact us with your order number and product details to initiate a warranty claim.